Cancellation Policy
Pridder (“we”, “our”, “us”) operates as a product-based software company.
This Cancellation Policy explains the rules and conditions regarding cancellation of subscriptions, licenses, and product access.
Although we do not offer traditional cancellation of purchased plans, the following points provide full transparency on how cancellation requests are handled.
A. General Rules (1–10)
- All purchases made for Pridder software products are final and non-cancellable.
- Since Pridder provides digital, instantly accessible products, cancellations are not supported after activation.
- By purchasing any plan, the user agrees to this no-cancellation policy.
- Subscription fees, license fees, and upgrades cannot be reversed once completed.
- Users are encouraged to evaluate trial or demo versions (if available) before purchasing.
- Any exceptions to this policy will be handled solely at Pridder’s discretion.
- Access to products begins immediately after payment confirmation.
- Users are responsible for selecting correct products and subscription levels.
- If a user disagrees with this policy, they must not proceed with the purchase.
- This policy applies globally to all Pridder products.
B. Subscription Cancellation (11–20)
- Subscription-based products renew automatically unless cancelled before renewal.
- Users may stop future billing by disabling auto-renewal in their dashboard.
- Cancelling auto-renewal does not cancel the ongoing subscription period.
- Access to the product remains active until the current paid term expires.
- Fees already charged for the current cycle are non-refundable.
- Early cancellation requests do not result in prorated refunds.
- Users remain responsible for all outstanding charges before cancellation takes effect.
- If Pridder discontinues a product, active users will be notified.
- Enterprise contracts may include custom cancellation rules as stated in their agreement.
- Changing subscription tiers does not qualify for cancellation or refund.
C. License Cancellation (21–30)
- Software licenses, once issued, are non-cancellable.
- One-time license purchases are permanent and non-returnable.
- License keys cannot be exchanged, transferred, or refunded.
- License activation counts as full product delivery.
- Users are responsible for maintaining their license security.
- Lost or stolen licenses will not qualify for cancellation.
- Multi-user licenses follow the same non-cancellation principle.
- Downgrading to a smaller license does not qualify for refunds.
- Replacement licenses may be issued only at Pridder’s discretion.
- Enterprise licensing follows contractual terms agreed beforehand.
D. Requesting Cancellation (31–40)
- Users may contact support to request termination of product access.
- Termination stops future use, not past billing.
- Termination does not cancel or refund previous payments.
- Verified termination takes up to 2–5 business days.
- Pridder reserves the right to deny cancellation requests that break policy terms.
- Users must verify identity before any account-level cancellation.
- Cancelled accounts lose access to all stored data after the retention period.
- Pridder is not responsible for data loss after cancellation.
- Cancelling access does not erase account billing history.
- Users can request data export before termination (if included in their plan).
E. Non-Cancelable Situations (41–55)
- Products delivered instantly cannot be cancelled.
- Renewed subscriptions cannot be cancelled retroactively.
- Misuse of product features does not qualify for cancellation.
- Dissatisfaction due to lack of required skills or system compatibility is not valid for cancellation.
- Third-party integration issues do not qualify.
- Duplicate purchases due to user error are non-cancellable.
- Unused account access does not qualify for cancellation.
- Temporary outages or maintenance windows are not valid grounds.
- Promotional or discounted purchases are strictly non-cancellable.
- Early termination of enterprise agreements must follow contract terms.
- Delays caused by user-side internet issues do not qualify.
- Cancellations cannot be requested for trial or demo versions.
- Beta features are offered “as is” and not eligible for cancellation.
- API usage plans are delivered instantly and cannot be reversed.
- Software customizations or add-ons once delivered cannot be cancelled.
F. Exceptional Cases (56–70)
- In rare cases, Pridder may approve cancellation for technical impossibility.
- Such approval will require internal verification by the Pridder team.
- Any approved cancellation is subject to strict validation.
- Custom agreements may override this policy if mutually signed.
- Fraudulent or unauthorized transactions may qualify for cancellation.
- Users must file such claims within 48 hours of payment.
- Pridder may request evidence before reviewing such cases.
- Chargebacks filed without valid reason may lead to account termination.
- Banks and payment partners may take 7–14 days to process approved cancellations.
- Pridder cannot influence external financial timelines.
- Exceptional cancellations do not guarantee refunds.
- Approved cases are handled on a case-by-case basis.
- Decision of Pridder’s management is final.
- Users cannot appeal rejected cancellation requests.
- Abuse of cancellation requests may result in permanent account restrictions.
G. Governing Law & Legal Terms (71–100)
- This policy is governed by applicable national and international laws.
- All disputes must follow arbitration or mediation procedures.
- Pridder’s legal jurisdiction applies based on company location.
- Users are responsible for complying with their regional laws.
- Cancellation requests must be submitted in writing via official support channels.
- Pridder may update this policy without notice.
- Continued use signifies acceptance of updated terms.
- Misinterpretation of policy does not qualify for cancellation.
- Pridder is not responsible for third-party payment issues.
- Legal actions must be filed within the allowed statutory time period.
- If any clause is invalid, remaining terms stay enforceable.
- Users waive rights to group litigation unless applicable law permits otherwise.
- Communication regarding cancellations must be in English.
- Users agree to indemnify Pridder for any misuse of cancellation rights.
- Pridder is not liable for delays caused by external processing partners.
- Payment failures or retries do not indicate cancellation.
- Accounts terminated for policy violations remain non-refundable.
- Cancellation does not remove user’s obligation to pay outstanding dues.
- All cancellations must follow the latest version of this policy.
- Data deletion after cancellation follows our Privacy Policy.
- Users must download their data before account closure.
- Software use after cancellation is illegal and may trigger legal action.
- License misuse after termination may result in penalties.
- Access to updates ends upon cancellation.
- Customer support availability ends after account closure.
- Pridder reserves full rights to interpret this policy.
- Policy supersedes any verbal or informal cancellation agreements.
- No agent or reseller may override this policy.
- The English version of this document is the final legal version.
- By using Pridder products, you acknowledge and agree to this Cancellation Policy.
Contact Information
For cancellation-related inquiries or clarifications:
📧 info@pridder.com / pridder.tech@gmail.com
🌐 www.pridder.com