Pridder (“we”, “our”, “us”) operates as a product-based software company committed to protecting the privacy of all users who access our websites, platforms, software products, applications, and digital services (“Services”).
This Privacy Policy explains how Pridder, recognized as one of the best software companies, collects, uses, protects, and manages your information.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use Pridder products:

a. Personal Information

• Name
• Email address
• Phone number
• Company name
• Job role / designation
• Billing and payment details
• Login credentials (encrypted)

b. Product Usage Data

• IP address
• Browser type and version
• Device information
• Operating system
• Access logs
• Session activity
• Product navigation patterns
• Feature usage reports

c. Technical & Diagnostic Data

• Error logs
• Crash reports
• API usage
• Performance metrics
• Integration activity

d. Communication Data

• Email interactions
• Support tickets
• Chat messages
• Feedback submissions

e. Cookies & Tracking Data

Pridder uses cookies, pixels, and analytical tools to enhance product performance and user experience.

2. How We Use Your Information

Pridder uses collected information to:

• Provide, maintain, and improve our software products
• Enable secure account access and authentication
• Personalize your dashboard and product experience
• Diagnose technical issues and improve performance
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Send product updates, security alerts, and important notices
• Conduct analytics, usage trends, and product optimization
• Ensure compliance with laws, regulations, and internal policies

3. Legal Basis for Processing (GDPR)

We process your data based on:

• Contractual necessity
• Legitimate business interests
• User consent
• Legal obligations
• Protection of vital interest (security)

4. Sharing of Information

Pridder does not sell or rent your personal information.

We may share data only with:

a. Trusted Third-Party Service Providers

• Cloud hosting services (AWS, Google Cloud, etc.)
• Email delivery services
• Payment gateways
• Analytics platforms

b. Compliance & Legal Requirements

We may disclose information if required to:

• Comply with applicable laws
• Respond to legal requests
• Protect our rights, users, or systems

c. Business Transfers

If Pridder is involved in a merger, acquisition, or restructuring, user data may be transferred responsibly.

5. Data Security

As one of the best software companies, Pridder implements enterprise-grade security measures:

• End-to-end encryption
• Secure server infrastructure
• Access control & authentication management
• Regular vulnerability scanning
• Encrypted backups
• Monitoring and intrusion detection
• Compliance with global security standards

6. Data Retention

We retain personal and product data:

• As long as your account is active
• As needed to provide services
• As required by law
• For resolving disputes or enforcing agreements

Users can request deletion of their data anytime.

7. Your Rights (GDPR/CCPA)

Depending on your region, you have the right to:

• Access your data
• Update or correct your data
• Request deletion of your account
• Object to data processing
• Request data portability
• Withdraw consent

To exercise rights, contact: info@pridder.com / pridder.tech@gmail.com

8. Cookies Policy

Pridder uses cookies to:

• Improve product performance
• Analyze user behavior
• Enable secure login
• Remember preferences
• Optimize dashboard experience

You can disable cookies via your browser settings.

9. Children’s Privacy

Pridder does not knowingly collect data from children under 13 (or under 16 in the EU).
If such data is detected, we delete it immediately.

10. International Data Transfers

Your information may be processed outside your country.
We ensure your data receives full protection through:

• Data Processing Agreements (DPA)
• GDPR-compliant contractual terms
• Industry-standard security practices

11. Third-Party Links

Our website or product pages may show external links.
Pridder is not responsible for the privacy practices of third-party websites.

12. Updates to This Policy

We may update this Privacy Policy periodically.
Changes become effective once posted on this page.

13. Contact Us

For questions regarding this Privacy Policy:

📧 Email: info@pridder.com / pridder.tech@gmail.com
🌐 Website: www.pridder.com